1. Who We Are
64ph Casino ("64ph," "we," "us," "our") is the operator of the online casino and sports betting platform accessible at 64ph.vip. 64ph operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the laws of the Republic of the Philippines, including Republic Act No. 10173, the Data Privacy Act of 2012, as implemented by the National Privacy Commission (NPC).
64ph is the data controller responsible for the personal information you provide or that we collect when you use the 64ph platform, register an account, make transactions, or interact with our support team. Questions regarding this Privacy Policy or your personal data should be directed to: [email protected].
2. Personal Data We Collect
64ph collects personal data that is necessary for the lawful operation of a PAGCOR-regulated online gambling platform. The categories of personal data we collect include:
| Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government ID number and image (PhilSys, driver's licence, passport, UMID) | KYC verification, age verification, AML compliance, PAGCOR reporting |
| Contact Data | Philippine mobile number, email address, residential address | Account management, transaction notifications, support communications |
| Financial Data | GCash number, PayMaya account reference, bank account details (name, account number, bank), transaction history | Payment processing, withdrawal verification, AML monitoring |
| Gaming Activity Data | Games played, bet amounts, win/loss records, session timestamps, bonus redemptions | Account management, responsible gambling monitoring, dispute resolution, PAGCOR audit compliance |
| Technical Data | IP address, device type, operating system, browser type, session logs | Platform security, fraud detection, technical support |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support delivery, dispute resolution, quality assurance |
3. How We Collect Your Data
64ph collects personal data through the following means:
- Direct submission: Information you provide when registering your 64ph account, completing KYC verification, submitting a withdrawal request, or contacting customer support.
- Automated collection: Technical data collected automatically when you access the 64ph platform, including IP addresses, device identifiers, and session data collected via cookies and server logs.
- Payment providers: Transaction references and confirmation data received from GCash, PayMaya, and Philippine banking partners when you make deposits or withdrawals.
- Identity verification services: Where 64ph uses third-party KYC verification services to confirm the authenticity of government-issued identification documents submitted by players.
4. Legal Basis for Processing
64ph processes personal data on the following lawful bases under the Data Privacy Act of 2012 (RA 10173):
- Contractual necessity: Processing required to create and manage your 64ph account, process deposits and withdrawals, and deliver gambling services pursuant to the agreement formed when you register.
- Legal obligation: Processing required to comply with PAGCOR licensing conditions, Philippine AML laws (RA 9160 as amended), and mandatory KYC requirements.
- Legitimate interests: Processing for platform security, fraud detection, responsible gambling monitoring, and improvement of 64ph services, where these interests are not overridden by your data protection rights.
- Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time.
5. How 64ph Uses Your Personal Data
64ph uses the personal data we collect for the following purposes:
- Creating and maintaining your 64ph account and verifying your identity and age (21+ requirement under Philippine law)
- Processing deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and UnionBank
- Complying with PAGCOR reporting requirements and Philippine anti-money laundering obligations
- Detecting and preventing fraud, account compromise, and platform abuse
- Operating responsible gambling monitoring systems, including detecting patterns consistent with problem gambling behaviour
- Providing customer support and resolving disputes related to your 64ph account
- Sending transactional communications — deposit confirmations, withdrawal notifications, security alerts
- Sending promotional communications where you have provided explicit opt-in consent
- Conducting platform analytics to improve the 64ph user experience
Marketing Communications: 64ph will only send you promotional emails or SMS messages about bonuses, new games, or 64ph offers if you have explicitly opted in to receive them. You can unsubscribe at any time through your account settings or by contacting [email protected].
6. Data Sharing and Disclosure
64ph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data may be shared in the following limited circumstances:
6.1 Regulatory Disclosure
64ph is required by PAGCOR licensing conditions to provide player data, transaction records, and gaming activity reports to PAGCOR on request and as part of scheduled compliance reporting. 64ph is further required to report suspicious transactions to the Anti-Money Laundering Council (AMLC) under RA 9160 as amended.
6.2 Service Providers
64ph shares personal data with third-party service providers who process data on our behalf under binding data processing agreements, including: KYC identity verification providers, payment processing partners (GCash, PayMaya, Philippine banks), game content providers (for fraud detection purposes only), and cloud infrastructure providers hosting the 64ph platform. All service providers are contractually bound to process data only for the purposes specified by 64ph and to maintain appropriate security standards.
6.3 Legal Requirements
64ph may disclose personal data where required by a valid court order, subpoena, or lawful request from a competent Philippine government authority, law enforcement agency, or regulatory body.
7. Cookies and Tracking Technologies
64ph uses cookies and similar tracking technologies on the platform for the following purposes:
- Essential cookies: Required for the 64ph platform to function — maintaining your logged-in session, preserving game state, and enabling secure payment flows. These cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to understand how players navigate the 64ph platform, which games are most popular, and where technical issues occur. Data is aggregated and not attributed to individual players.
- Security cookies: Used for fraud detection and to identify suspicious login patterns, including detection of VPN usage and geolocation verification.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the 64ph platform.
8. Data Security
64ph implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the 64ph platform
- Encryption of sensitive data at rest, including government ID images and financial account references
- Role-based access controls limiting 64ph staff access to personal data to those with a legitimate operational need
- Regular security assessments and penetration testing of the 64ph platform infrastructure
- Incident response procedures aligned with NPC breach notification requirements under RA 10173
Security Incident Notification: In the event of a personal data breach affecting your information, 64ph will notify affected players and the National Privacy Commission within the timeframes prescribed by the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
9. Data Retention
64ph retains personal data for the following periods:
- Account and KYC data: Retained for a minimum of five (5) years from account closure, as required by PAGCOR licensing conditions and Philippine AML laws (RA 9160).
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
- Support communications: Retained for two (2) years from the date of last communication, or longer where an open dispute exists.
- Marketing consent records: Retained for the duration of your consent and three (3) years thereafter as evidence of consent.
- Technical / log data: Retained for ninety (90) days unless required for ongoing security investigations.
Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to an individual.
10. Your Data Rights Under Philippine Law
As a data subject under RA 10173, you have the following rights with respect to the personal data 64ph holds about you:
Right to Access
You have the right to request a copy of the personal data 64ph holds about you, including the categories of data, the purposes of processing, and the third parties with whom it has been shared.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data. For account details, you can update most information directly in your 64ph account settings. For KYC data, contact [email protected].
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 64ph's legal obligations to retain data under PAGCOR and AML requirements.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, subject to 64ph's overriding compliance obligations.
Right to Data Portability
Where technically feasible, you may request that 64ph provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to File a Complaint
If you believe 64ph has processed your personal data in violation of RA 10173, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact 64ph at [email protected]. 64ph will respond to verified requests within fifteen (15) business days.
11. Children and Minors
The 64ph platform is strictly prohibited for individuals under the age of 21 years, in compliance with PAGCOR regulations and Philippine gambling laws. 64ph does not knowingly collect personal data from individuals under 21. If 64ph determines that a player is under 21, the account will be immediately suspended and any balance held pending return via the original payment method. KYC verification procedures are in place specifically to enforce this age restriction.
If you believe a person under 21 has created a 64ph account or provided personal data to the platform, please contact us immediately at [email protected].
12. International Data Transfers
The 64ph platform is operated primarily within the Philippines. Where operational requirements necessitate the processing of personal data by service providers located outside the Philippines (for example, cloud infrastructure or KYC verification services), 64ph ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012, including contractual clauses that impose data protection obligations equivalent to those applicable under Philippine law.
13. Updates to This Privacy Policy
64ph may update this Privacy Policy from time to time to reflect changes in our data practices, Philippine law, or PAGCOR regulatory requirements. Where material changes are made, 64ph will notify registered players via the email address on file or through a prominent notice on the platform. The effective date of the most recent version is displayed at the top of this page.
Continued use of the 64ph platform following notification of changes constitutes your acknowledgment of the updated policy. If you do not agree with the updated terms, you should close your account and cease using the platform.
14. Contact 64ph on Privacy Matters
For any questions, requests, or concerns regarding this Privacy Policy or 64ph's handling of your personal data, please contact:
Data Protection Contact: [email protected]
Response Time: Within 15 business days for verified data subject requests
Regulatory Authority: National Privacy Commission (NPC), Republic of the Philippines
Gaming Regulator: Philippine Amusement and Gaming Corporation (PAGCOR)